Refund Policy - IPTV Subscription Pro

Last Updated: October 7, 2025

Our Commitment

At IPTV Subs Pro (IPTV Subscription Pro), we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which refunds may be issued for our IPTV services.

Refund Eligibility

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers. If you are not satisfied with our service within the first 7 days of your initial subscription, you may request a full refund regard to our refund policy.

Eligibility Requirements:

Request must be made within 7 days of the initial purchase date
Only applies to first-time customers (one refund per customer/household)
Account must not have violated our Terms of Service
Must provide a valid reason for the refund request

Service Outages

If our service experiences significant downtime or technical issues that prevent normal use for an extended period (exceeding 48 continuous hours), you may be eligible for:

A prorated credit for the downtime period
Service extension equivalent to the downtime duration
Refund in cases of prolonged or repeated outages

To claim: Contact us at contact[at]iptvsubspro.com with details of the outage.

Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

Account Violations

Violation of our Terms of Service or Acceptable Use Policy
Account suspension or termination due to fraudulent activity
Sharing account credentials or reselling services
Use of unauthorized devices or applications
Not following the refund policy terms

Technical Issues on User End

Poor internet connection or insufficient bandwidth
Incompatible devices or outdated software
Issues with third-party VPN services
User error or failure to follow setup instructions

Changed Mind After Trial Period

Requests made after the 7-day money-back guarantee period
Dissatisfaction with content selection (unless content was misrepresented)
Duplicate purchases or accidental subscription renewals (except in verified error cases)

Partial Period Refunds (refund policy period)

We do not offer prorated refunds for subscription cancellations mid-cycle
Services remain active until the end of the paid billing period

Free Trials

Free trial periods, if offered, are not eligible for refunds as no payment was made or even in the Paid IPTV Free Trial.

Refund policy Request Process

How to Request a Refund

Step 1: Contact our support team
Email: contact[at]iptvsubspro.com
Phone: +1 (000) 000-0000

Step 2: Provide the following information

Your account email address
Order/transaction ID
Subscription plan details
Reason for refund request
Date of purchase

Step 3: Allow processing time

Refund requests are reviewed within 2-3 business days
Approved refunds are processed within 5-10 business days
Refund will be issued to the original payment method

What to Expect

Once your refund request is received:

Our team will verify your eligibility based on this policy
We may request additional information or attempt to resolve technical issues
You will receive an email confirmation of approval or denial
Approved refunds are processed automatically to your original payment method
Bank processing times may add 3-10 additional business days

Special Circumstances

Billing Errors

If you were charged incorrectly due to a system error, we will issue a full refund immediately upon verification. This includes:

Duplicate charges
Wrong subscription amount charged
Charges after cancellation (if cancellation was processed before renewal)

Medical or Personal Emergencies

In rare cases involving documented medical emergencies or extenuating circumstances, we may consider refund requests outside the standard policy. Contact us to discuss your situation.

Military Deployment

Active military personnel with deployment orders may be eligible for refunds outside the standard timeframe. Proof of deployment is required.

Subscription Cancellations

How to Cancel

Cancel anytime through your account dashboard
Email us at contact[at]iptvsubspro.com
Call us at +1 (000) 000-0000

After Cancellation

Your service remains active until the end of the current billing period
No refunds for unused time in the current billing cycle
You can resume your subscription later without penalty
Account data may be retained per our Privacy Policy

Chargeback Policy

Dispute Resolution

Before initiating a chargeback with your bank, please contact us first. We are committed to resolving all billing issues fairly and quickly.

Chargeback Consequences

Initiating a chargeback instead of contacting us may result in:

Immediate account suspension
Permanent ban from our services
Loss of eligibility for future refunds
Potential legal action for fraudulent chargebacks

We encourage direct communication to resolve any payment disputes.

Promotional Offers and Discounts

Discounted Subscriptions

Refunds on promotional or discounted subscriptions are calculated based on the price actually paid, not the regular subscription rate.

Gift Subscriptions

Gift subscriptions are non-refundable after the gift code has been redeemed by the recipient.

Credits and Service Extensions

As an alternative to refunds, we may offer:

Account credits for future billing cycles
Service extensions adding days to your subscription
Plan upgrades at no additional cost

These alternatives provide flexibility while maintaining your access to our services.

Currency and Exchange Rates

All refunds are processed in the original currency of payment. We are not responsible for currency conversion fees or exchange rate fluctuations between purchase and refund dates.

Questions About This Policy

If you have questions about our Refund Policy or need assistance with a refund request, please don’t hesitate to contact us:

IPTV Subs Pro
Website: https://myiptvsubs.com
Email: contact[at]iptvsubspro.com
Phone: +1 (000) 000-0000

Our customer support team is available to help resolve any concerns and ensure your satisfaction.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the revised policy.

We value your business and strive to provide excellent service. This policy is designed to be fair to both our customers and our business operations.